Customer Service Specialist II - Rentals

Customer Service Specialist II - Rentals

Part-time seasonal, non-exempt, non-benefitted

APPLICATION CLOSING DATE:

All applications due by 5pm on 11/12/2026

Anticipated start date 12/14/2026

General Statement of Duties :

This position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane rental operations by assisting in room set ups, court and field support, checking on equipment needs, parking lot support, and being on site to help resolve facility issues that might occur. Light custodial work is an expectation of this position. Driving a motor vehicle is an essential function of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends.

Distinguishing Features of the Class :

An employee in this classification is responsible for monitoring programs and facility operations. This includes parking lot operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Work is performed under the supervision of the Rentals Supervisor, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons.

EXAMPLES OF ESSENTIAL DUTIES PERFORMED:

(Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)

- Support district parking lot management by directing parking lot traffic, facilitating pay-to-park operations, monitoring parking lot for rule compliance, and providing customer support to patrons in the parking lot.

- Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.

- Respond to a variety of patron’s questions in regards to programs, rentals, parks, etc. Assist patrons with program registration, facility rentals, memberships and other needs as required.

- Professionally respond to suggestions and concerns from patrons regarding programs, activities, policies and practices.

- Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem solving resolution.

- Communicate effectively and work cooperatively with all district staff.

- Work a flexible schedule, including weekends and evenings.

- Problem-solve with participants regarding program activities/rentals/events.

- Act as lead staff on evenings and weekends.

- Provide support by confirming staff schedule with facility bookings and posts any upcoming court/facility closures or modifications.

- Assist with special projects assigned by the supervisor (i.e. researching other recreation operations, inventorying staff shirts, cleaning and organizing designated areas, etc.)

- Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers and appropriate equipment in accordance with specified schedules; provide other necessary support as needed.

- Provide facility support by assisting the custodial team with light cleaning duties such as but not limited to; emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, light laundry and performing other custodial duties as assigned.

- Provide programmatic support by making appointments, notifying participants of program/class cancellations/changes and maintaining records and files for programs.

- Provide office support by creating correspondence, memos, calendars, rosters and lists. May also make photocopies, collate and create files for program/staff.

- Attend and participate in mandatory staff  meetings and training as appropriate and relevant to assignments and duties.

- Open and close facility including securing rooms, turning off lights and other equipment, and locking/arming the facility.

- Enforce appropriate building/facility operating policies and procedures.

- Perform emergency support as directed in the emergency action plan.

- Administer First Aid, CPR, and AED and respond to emergencies as required

- Perform other job-related duties as assigned.

DESIRABLE QUALIFICATIONS:

Knowledge :

Basic knowledge of program registration and facility rentals, possess the skills to provide excellent customer service with the public, work independently and as part of a team; basic knowledge of mathematics; ability to use registration software; facility operations and maintenance procedures.

Skills :

Professionally and effectively communicate and work with patrons and team members; recognize and resolve service, safety, and operations issues.

Abilities :

Understand and follow oral and written instructions; work courteously and tactfully with co-workers and the general public; good judgment and initiative in carrying out work assignments; maintain composure in emergency situations; provide accurate information; effectively manage program registrations and facility rentals; handle and count money for change back to patrons; observe and monitor facility operations; accept direction and demonstrate continual learning and improvement; work effectively with frequent interruptions.

Physical Demands of the Position :

While performing the duties of this position, the employee is frequently required to sit, hear, and communicate.  This position often requires bending and stooping, crouching, carrying with and without handles, pushing and pulling upper extremity, pushing and pulling hip/ leg assist, lifting (floor to knuckle and waist to shoulder), lifting overhead, reach below and above shoulder, and grip/manipulate objects. The position requires mobility including the ability to move materials weighing up to 50 pounds on a regular basis such as files, books, office equipment, bags, chairs, nets, tennis posts (25 pounds), volleyball posts (40 pounds), tables (50 pounds) and may frequently require moving equipment,   including bleachers weighing up to 75 pounds with proper safety tools. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and standard office equipment. Persons with special needs may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation.

Working Conditions:

This position often requires the ability to work in adverse outdoor conditions. The duties of this position may require the employee to be outside for the entirety of the work period.  Large volumes of public contact and frequent disruptions can be expected at times. Flexibility is required to cover shifts, support staff and fulfill other requirements of the position.

Personal Protective Equipment : Access to Nitrile gloves for the administration of First Aid, safety goggles, and work gloves as needed per task.

Minimum Experience and Training : High school graduation or equivalent and one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.

Preferred Experience and Training : Two years of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.

Necessary Special Requirements : Possession of or ability to obtain current First Aid and CPR/AED certificates. Driving a motor vehicle is an essential function of this position, therefore, a valid Oregon driver's license is required. Because this job is considered safety sensitive, a drug screen test will be required prior to employment. Minimum age for this position is 18 years old.

ADDITIONAL INFORMATION:

Hours & Shifts:

This position will work a variable schedule including days, weekends, and evenings. Hours vary week to week depending on rental schedule.

Drug Free Workplace

Because this job is considered safety sensitive, a drug screen test will be required prior to employment.

Oregon Pay Equity

Willamalane Park and Recreation District determines starting pay based on the applicant's relevant education, experience and training within the wage and salary range for the position. This process is consistent with  Oregon pay equity laws .

Equal Opportunity Employer

BENEFITS:

- Paid sick leave beginning with date of hire, 1 hour accrual for every 30 hours worked. Part-time staff may use sick leave beginning on their 91st day of employment.

- Annual cost of living increase (up to 4% as approved by the Board).

- Merit increase (3%) upon successful completion of the initial probationary period, and up a three percent (3%) increase annually thereafter as approved by the Board.

- Additional $1/hour increase upon successful completion of a Spanish or American Sign Language (ASL) competency test.

- Discount on selected childcare programs (see Policy Manual for restrictions).

- 25-percent discount on certain recreation programs.

- Free use of pools for lap and play swim for employee only. Discount for household members.

- Free use of fitness center for employee only. Discount for household members.

- Free Wellness programs for employee.

- Payroll direct deposit is available.