Customer Service Specialist with German

Working at Freudenberg: We will wow your world!

Responsibilities:

- Managing customer relations for own customer portfolio;

- Executing assigned tasks using existing procedures to address standard problems;

- Accepting and processing orders in the ERP system;

- Checking and ensuring the availability of goods;

- Tracking orders until delivery;

- Coordinating information flow between internal and external customers;

- Managing the quotation process and follow-up;

- Handling customer queries;

- Managing customer queries and claims related to products or processes;

- Preparing order documents and coordination of triangular shipments;

- Ensuring information accuracy regarding customer and material master data;

- Issuing delivery notes and invoices for specific situations;

- Supporting sales related activities;

- Proactively seeking solutions to solve encountered situations ;

- Using the CRM tool for specific activities;

- Issuing of transport orders;

- Calculating loading capacity;

- Maintaining the information flow between internal customers and forwarders;

- Updating information and documents in customer portals;

- Supporting the organization of consignment stock management;

- Ensuring availability of base material in consignment warehouses and at convertors.

Qualifications:

- Bachelor in Economics or related fields;

- Experience in similar position / BPO industry;

- Advanced German and English language skills;

- Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);

- Experience in working with SAP and/or CRM tools represent an advantage;

- Strong communication and collaboration skills, with a customer-oriented mindset;

- Analytical thinking, attention to detail, and a proactive approach to problem-solving;

- Ability to work independently, take ownership of tasks, and deliver results within established processes.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Business Services SRL