Customer Services Administrator
- LocationIzmit
- Work typeNot stated
- EmploymentFull-time
- Posted30 October 2026
- SourceCrown Holdings's careers page (Workday)
Live checkFirst seen 8 days ago; still listed on Crown Holdings's careers page 1 h ago.
At a glance
- Experience3+ years
- EducationBachelor's degree (preferred)
- LanguagesEnglish
- Skills and toolsSAP, Microsoft Office
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About the role
Job Description:
The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.
Qualifications
- Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
- Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
- Advanced level of English proficiency
- Strong command of MS Office applications
- Competency in data analysis and reporting
- Customer-oriented with strong communication and follow-up skills
- Ability to adapt to a fast-paced and dynamic work environment
- Experience with SAP is preferred
Job Description
- Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
- Monitor customer forecasts to achieve sales targets.
- Receive customer requests and evaluate them to convert into orders.
- Coordinate and follow up on customer orders with the production planning team.
- Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
- Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
- Track historical sales performance and inventory levels, and manage supply and sales planning activities.
- Prepare daily, weekly, and monthly customer reports.
- Regularly follow department SOPs and update them when necessary.
- Monitor and support monthly closing processes.
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