Customer Services Administrator

Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications

- Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics

- Minimum 3 years of experience in Sales and Customer Service positions within multinational companies

- Advanced level of English proficiency

- Strong command of MS Office applications

- Competency in data analysis and reporting

- Customer-oriented with strong communication and follow-up skills

- Ability to adapt to a fast-paced and dynamic work environment

- Experience with SAP is preferred

Job Description

- Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.

- Monitor customer forecasts to achieve sales targets.

- Receive customer requests and evaluate them to convert into orders.

- Coordinate and follow up on customer orders with the production planning team.

- Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.

- Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.

- Track historical sales performance and inventory levels, and manage supply and sales planning activities.

- Prepare daily, weekly, and monthly customer reports.

- Regularly follow department SOPs and update them when necessary.

- Monitor and support monthly closing processes.