Customer Services Engineer

Responsibilities
1. Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC
2. Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.
3. Conform always to MalvernPanalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
4. Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
5. Provide Service Support and basic training after installation.
6. General Service administration activities and report submission.
7. Responsible for proper spare part handling per internal procedure

Qualifications
1. Diploma / Bachelor’s degree in Electronics, Electrical Engineering, Chemical Engineering, Mechanical Related
2. 2~4 years of experience in maintaining analytical instruments or semiconductor equipment is preferred.
3. Able to read electronic drawings, technical manual in English.
4. Excellent verbal and written communication and presentation skills with MS office proficiency.
5. Able to travel both domestically and internationally on short notice
6. Can provide remote or on-site support after work hours and on holidays, depending on your customers' needs.

This engineer will also support other SEMI products i.e. MRD’s & Wafer Analysers in APAC.

We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.

We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.

We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.

We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.