Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.

As a Customer Success Manager, you will help organizations maximize the value of advanced cybersecurity solutions throughout their customer journey. You will build trusted relationships, understand customer objectives, and ensure that services consistently deliver measurable business outcomes. Working with a diverse portfolio of customers, you will lead engagement strategies, monitor satisfaction, and proactively address risks that could affect retention or success. You will also conduct business reviews, demonstrate return on investment, and translate customer feedback into actionable improvements. In close collaboration with Product, Marketing, and Security Operations teams, you will contribute to a customer-focused environment where technology, human expertise, and continuous innovation come together to strengthen cyber defense.