Director of Client Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Client Services based in the United States.

The Director of Client Services will lead the strategy, delivery, and continuous improvement of IT operations, ensuring that technology services support organizational goals and provide an exceptional client experience. This senior leadership role oversees infrastructure, service desk operations, endpoint management, security, and service delivery across cloud, on-premises, and hybrid environments. You will drive operational efficiency, establish performance standards, and ensure that systems remain reliable, secure, and compliant with relevant industry frameworks. Working closely with executive leadership, technical teams, vendors, and business stakeholders, you will translate business priorities into effective IT strategies. You will also develop high-performing teams, strengthen service management practices, and foster a culture of accountability, collaboration, and innovation.