Customer Success Manager
Payflows
- LocationParis, Île-de-France, France
- Work typeOn-site
- EmploymentFull-time
- Posted9 November 2026
- SourceArbeitnow job feed
Live checkFirst seen 4 h ago; still listed on Arbeitnow 8 min ago.
At a glance
- Experience2 to 5 years
- LanguagesEnglish, French
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Yes, save it to my listNot yet: check my fit firstAbout the role
AI is rewriting how enterprises run. Payflows is the platform making it happen.
The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.
Payflows is building the AI-native Finance OS for enterprise — connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.
In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.
One intelligent platform, endless possibilities.
The Role
You’ll be at the centre of how Payflows builds long-term customer partnerships — ensuring our clients not only succeed on our platform but expand with us.
As a Customer Success Manager , you’ll own relationships with enterprise finance teams — helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account.
This is a role for someone who combines strategic thinking, relationship mastery, and commercial acumen — someone who thrives on impact, influence, and excellence.
Your Mission
Drive Adoption and Value
- Partner with customers to deeply understand their objectives and translate them into success plans.
- Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.
- Deliver measurable outcomes that demonstrate business impact.
Build and Strengthen Relationships
- Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders.
- Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.
Retain and Expand Accounts
- Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.
- Collaborate with Sales to execute account expansion strategies and renewals.
Operate with Precision
- Monitor account health metrics, anticipate risks, and drive proactive engagement.
- Maintain operational excellence through structured processes, documentation, and forecasting.
Collaborate Cross-Functionally
- Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.
Who You Are
- You have 2–5 years of experience in Customer Success, Account Management, or Consulting — ideally in B2B SaaS or fintech.
- You’re a relationship builder — empathetic, curious, and trusted by executives and operators alike.
- You’re commercially savvy — you understand how to identify business value, articulate ROI, and drive expansion.
- You thrive in high-performance environments , balancing strategic thinking with operational execution.
- You’re data-driven — comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth.
- You communicate with precision — concise, confident, and customer-centric.
- You’re fluent in English and French, other languages are a plus.
Your Skills
- Proven track record managing or enterprise SaaS accounts , driving adoption and expansion.
- Exceptional stakeholder management and communication skills — from onboarding to QBRs.
- Strong analytical mindset — able to interpret data and make decisions that improve customer outcomes.
- Experience building and executing account success plans tied to measurable KPIs.
- Passion for SaaS, finance, and automation — you want to help modern CFOs and Treasurers succeed.
- Ownership mentality — you don’t wait for direction, you act on insight.
Our Non-Negotiables
Resilience — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges and thrive in the fight.
Hunger — You push yourself (and the company) to raise the bar and maximise impact.
Trustworthiness — You take ownership, solve problems, and get it done with integrity and consistency.
This isn’t a support role — it’s a performance role.
If you’re hungry to build relationships that drive real business impact, welcome to Payflows.
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