Customer Success Manager, Education (US)

MISSION

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

ROLE

You get new education customers live and successful on Whop: coaches, masterminds, bootcamps, and anyone teaching a skill. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

WHAT YOU’LL DO

- Onboard new education customers and get them live fast

- Move their programs, communities, and payments onto Whop

- Get them using the core product and the rest of the stack

- Spot accounts at risk early and fix the problem yourself

- Hand healthy, growing accounts to the account team

WHAT WE’RE LOOKING FOR

- Operator background in education or coaching, or you have run your own online business

- Top performing CSM or onboarding lead at a high growth startup

- Strong at running many accounts at once without dropping any

- Comfortable talking to the person who owns the business

COMPENSATION / PERKS

- Compensation range: $200,000 to $250,000

- Best in class base + OTE with competitive equity

- Location: In-person NYC / Brooklyn, 5 days in office

- Equinox membership

- Lunch & dinner M–F

- Rent stipend within 0.5 mile of the office

- Citi Bike

- Ubers home after 10pm

- Unlimited PTO + health / vision / dental

- Latest MacBook Pro