Customer Success Manager, Federal Accounts

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager, Federal Accounts based in the United States.

As a Customer Success Manager, you will play a key role in building long-term customer relationships and driving retention, adoption, and revenue growth across a portfolio of enterprise and regulated-industry accounts. You will oversee the entire post-sale customer journey, from onboarding and implementation to renewals and account expansion. Working closely with Sales, Product, Engineering, and Support teams, you will help customers maximize the value of innovative cybersecurity and secure mobility solutions. You will serve as a trusted advisor to stakeholders at every level, from technical administrators to senior security and IT executives. Through data-driven account management, you will identify risks, anticipate customer needs, and deliver measurable business outcomes. This is an opportunity to join a growing technology environment where you can shape customer success strategies and contribute to the development of scalable processes.