Customer Success Manager, General Manufacturing

This role is located in Munich, Germany. TULIP is a hybrid work environment and we are in the office 3+ days/per week.

About TULIP

TULIP is the frontline operations platform that helps manufacturers digitize, connect and continuously improve how they run production, with AI at the core of the product. TULIP was founded out of the MIT Media Lab. It is headquartered in Boston, has offices in Munich, Tokyo, Tel Aviv, Budapest and Singapore, and has customer sites in more than 45 countries.

In January 2026, TULIP closed its $120M Series D , at a valuation of $1.3B. Leading global manufacturers run on TULIP, including VEKA, DMG Mori, Roche, AstraZeneca, Richemont, Saint-Gobain Aerospace and Mitsubishi Electric. We partner with NVIDIA, PwC, McKinsey, BCG and more than 160 technology partners worldwide. TULIP is part of the World Economic Forum's Global Innovator community, and our CEO, Dr. Natan Linder, co-chairs the Forum's Advanced Manufacturing Industry Governors Community.

The opportunity in DACH for TULIP

DACH is the heart of global manufacturing. Germany is Europe's largest industrial economy and the birthplace of Industrie 4.0. Switzerland is a global centre for pharma, life sciences and precision manufacturing. Austria is a strong base in automotive, machinery, metals and semiconductors. The region is also home to many of the world's "Hidden Champions", mid-sized companies that lead global niche markets. Today, these companies face similar pressures: fewer skilled workers, rising quality and compliance demands, and the need to modernize existing plants without stopping production. TULIP gives their frontline teams an AI-native production system to meet those pressures and accelerate time-to-value.

TULIP GmbH is a full operating entity and Munich is TULIP’s headquarters in Europe. The team covers sales, solutions engineering, pre-sales engineering, customer success, and R&D. Local customers trust our product in regulated, high-precision environments.

About You:

- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful

- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives

- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments

- You are customer-focused and excited to partner with customers to deliver measurable impact

- You Google your way out of most problems, and understand that every customer sees the world a bit differently

What skills do I need?

- BA/BS (MBA/Masters preferred)

- Direct experience with implementing change in manufacturing and operations

- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry

- Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments

- Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)

- Bias for action and client impact

- Ability to travel (estimated 20%)

- Languages: Proficient in German and English

Key Responsibilities:

- Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer

- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI

- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion

- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales

- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Key Collaborators:

- Customers

- Tulip's partners, who may also be supporting an account

- Professional Services

- Support teams

- Sales

- Product Management

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being.

Benefits of working with us include:

- Direct impact on product and culture

- Company equity

- Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week

- Flexible work schedule and unlimited vacation policy

- An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.