Customs Compliance Specialist II

The Customs Compliance Specialist II is the dedicated Client Support & Compliance resource for ICAT Customs Brokerage and must be a Licensed Customs Broker. The role covers new client solutions design, post-entry work, compliance evaluation, onboarding consistency, audit support, and client compliance calls, freeing the team to focus on entry volume and service and creating room for consulting-focused revenue opportunities.

Essential Duties and Responsibilities
Post-Entry Work

- Prepare and file post-entry corrections and amendments, and conduct compliance reviews and audits of entries

- Follow up on documentation and respond to agency and client inquiries on post-entry matters
Client Education & Support Calls

- Lead client calls on ACH transitions, SOPs, and process changes, documenting outcomes and follow-up

- Advise clients on import/export restrictions and customs compliance impacts to their supply chain
New Client Onboarding & Solutions Design

- Join new client calls and design customs brokerage solutions that fit client requirements

- Partner with Sales, Operations, and IT on implementation and continued business development
Onboarding Consistency & Audit Support

- Develop and apply standard onboarding procedures to ensure a consistent client experience

- Support client and agency post-entry audits, from gathering documentation to tracking resolution
Compliance Evaluation & Consulting Support

- Evaluate client and ICAT processes against customs and Partner Government Agency requirements (FDA, USDA, EPA, NHTSA), perform control checks, and recommend corrective action

- Monitor regulatory changes, support compliance policies and procedures, and assist with the ICAT ACE account as directed

- Support consulting-focused revenue opportunities by scoping client compliance needs and assisting with proposals

- Support the ICAT CX initiative and cross-functional regulatory changes with Operations, IT, HR, and Finance

- Support Entry Team with Custom Entry Processing if needed

- Perform other duties, as assigned

Requirements
Qualifications & Skill Requirements

- Bachelor’s degree in a business-related or supply chain field preferred

- Active U.S. Customs Broker License required

- 3+ years of customs brokerage, post-entry, or compliance experience

- Preferred qualifications and skills include:

- Working knowledge of ACE, entry processing, post-summary corrections, and customs audits

- Experience leading client-facing calls and delivering client education

- Advanced skills with Microsoft Office products
Key Competencies

- Superior communication skills and a highly motivated, positive team-player attitude

- Extremely well organized and detail-oriented, able to set priorities, multi-task, and meet deadlines

- Proven analytical and problem-solving skills in a time-sensitive, logistics environment

- Builds credible relationships and works well in a client-centric setting

- Consistent in follow-up and follow-through, with a high level of personal integrity

- Exemplifies ICAT’s core values: Integrity, Loyalty, Passion, Commitment and Respect
Physical Demands and Work Environment:

- Most work is performed indoors in an office setting, with a flexible approach to work due to client and project needs

- Regularly use hands to type, handle, or feel; required to use close and distance vision and focus

- Must have clear, easy to understand oral communication ability

- Ability to lift up to 20 pounds and sit for prolonged periods; may occasionally stoop, climb, or squat
Supervisory Responsibilities : No
Travel: No
Location: Remote
Salary Range: $71,740 - $84,400

Salary Description
$71,740 - $84,400