Dental Appointment Scheduler, Pulaski

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance
the patient flow within the center.

Principal Accountabilities:

- To schedule appointments for all center providers

- To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals

- Timely review and return of voice messages from patients

- Assist patients and de-escalate patient concerns as appropriate

- Assist patients with coordinating appointments that fit their needs

- Reviews scheduling history to ensure continuity of care

- Follows scheduling guidelines and provider templates for appropriate scheduling

- Adjust provider schedule according to time-off requests

- Prepares and sends appointment letters to patients as needed

- Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information

- Coordination with Medical Records staff with facilitation of new patient packet

- Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy

- Documentation in PM/EHR of any discussion with patients as appropriate

- To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

- Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

- High school diploma or GED is required

- Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and

- a professional with compassion in stressful situations

- Verbal and written communication skills, office applications preferred

- Demonstrate proper judgment and decision making skills when necessary

- Comply with the organizations code of conduct, safety rules and adheres to all company policies

- Carry out job responsibilities in an ethical, effective and professional manner

- Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors

- Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system

- Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers

- Must be keenly aware of the importance of confidentiality in all aspects of the position