Dental Patient Support Representative

KEY ACCOUNTABILITIES
Essential Duties and Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.

-  Returning patient, provider, and third part calls in a timely manner.

-  Scheduling appointments in accordance with AMH guidelines.

-  Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.

-  Scanning and organizing patient paperwork.

-  Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.

-  Assessing charges, including past due balances and collection of fees.

-  Participating in internal or external educational opportunities relevant to the role.
Drug screen and background check required.
Requirements
PERFORMANCE REQUIREMENTS
KNOWLEDGE & SKILLS

-  Excellent interpersonal skills in group and community settings.

-  Ability to plan, schedule and coordinate.

-  Effective management of multiple duties and responsibilities in a clinical setting.

-  Demonstrates respect, dignity and empathy with patients.

-  Sound leadership and judgment.

-  Excellent communication skills in person, on the phone and in written communications.

-  Flexibility in a rapidly growing and changing work environment.

-  Strong attention to detail.

-  Exceptional customer service skills.

-  Ability to maintain confidentiality of financial and clinical information.

-  Excellent listener.

-  Demonstrates initiative.

EDUCATION/EXPERIENCE
REQUIRED QUALIFICATIONS

-  High school diploma or General Educational Development (GED)