Deputy Branch Manager-Inbound_Branch Banking-Service_Gondal
- LocationGondal, Gujarat, India
- Work typeOn-site
- EmploymentFull-time
- Posted27 October 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on Kotak Mahindra Bank's careers page 2 h ago.
Moves fastWhen Kotak Mahindra Bank takes a role down early, it is usually about 6 days after posting. Apply soon.
About the role
We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.
Responsibilities
- Manage and improve service scores of the branch.
- Oversee day-to-day branch operations ensuring smooth functioning.
- Ensure strict adherence to compliance, audit, and regulatory requirements.
- Authorize and verify system inputs by subordinates for customer transactions and service requests.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits.
- Resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC.
- Guide and monitor team members to maintain operational efficiency and service quality.
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV