Digital CRM Architect - BA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital CRM Architect - BA based in Mexico.

We are seeking an experienced Digital CRM Architect and Business Analyst to lead enterprise CRM initiatives and shape functional solutions for complex business needs. In this role, you will serve as a subject matter expert, connecting business objectives with scalable technical architectures. You will oversee projects from initial discovery and gap analysis through solution design and delivery, working with Microsoft Dynamics 365 Sales and Power Automate. You will collaborate with international teams in a fast-paced, automation-focused environment, contributing to digital transformation projects across multiple industries. This opportunity is suited to a strategic and hands-on professional who combines strong analytical capabilities with deep CRM expertise. You will have the opportunity to influence enterprise workflows, drive agile execution, and help deliver solutions that create measurable business value.

Accountabilities

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Act as the subject matter expert and functional architect for enterprise CRM initiatives, providing strategic and technical guidance.

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Lead end-to-end project activities, including discovery, requirements gathering, and comprehensive gap analysis.

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Conduct detailed business analysis to translate business needs into clear functional requirements and effective technical solutions.

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Design and orchestrate business workflows and system architectures using Microsoft Dynamics 365 Sales and Power Automate.

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Bridge communication between business stakeholders and technical teams to ensure solutions align with operational objectives.

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Support agile delivery practices, maintaining a focus on solution quality, continuous improvement, and successful project outcomes.

Requirements:

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10+ years of experience in Business Analysis and Functional Consulting.

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At least 6 years of hands-on experience with Microsoft Dynamics 365 Sales and Power Automate.

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Strong expertise in CRM functional architecture, business process analysis, requirements definition, and solution design.

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Demonstrated ability to distinguish between coding and engineering, with a strong understanding of how to design robust, scalable technical solutions.

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Resilience, emotional intelligence, adaptability, and a high-performance mindset.

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Experience working in agile environments and collaborating with international, cross-functional teams.

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Advanced spoken English and advanced Spanish proficiency.

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Active Microsoft PL-200 certification (Power Platform Functional Consultant) is highly preferred.

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Familiarity with cloud-native foundations and AI coding assistants is an advantage.

Benefits:

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Remote work arrangement, subject to specific project requirements.

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Flexible working environment designed to support different lifestyles.

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Opportunity to contribute to enterprise-level digital transformation initiatives.

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Exposure to international teams and complex projects across multiple industries.

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Continuous learning and professional development in CRM, automation, and cloud technologies.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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