Director of Residential Services

SUMMARY:

The Director of Residential Services oversees substance use disorder (SUD) programs in Gallup, New Mexico.

This role is responsible for managing daily operations while fostering a continuous learning environment that emphasizes cultural proficiency. Key responsibilities also include recruiting, developing, and retaining a high-quality team, as well as building and maintaining strong relationships with community partners and contractors.
Requirements

DUTIES AND RESPONSIBILITIES:

- Responsible for operations at Four Corners Detox Recovery in Gallup including but not limited to; client grievances, milieu support, staff and client resources support, leading facility tours, etc.

- Responsible for identifying, developing, and maintaining community relationships through strategic partnerships and outreach efforts.

- Responsible for the day-to-day operations of all substance use disorder service lines in a person-centered, best practice-focused environment consistent with ASAM criteria

- Assign, Track, and evaluate the work of staff assigned, this will also include coaching and administering corrective action when appropriate.

- Knowledge of and ability to utilize evidence-based practices and clinical practice guidelines appropriately and ability to guide staff in using these tools.

- Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view.

- Skill in managing and directing the work of others to accomplish program goals and objectives.

- Ability to translate management goals and objectives into well-coordinated and controlled work operations.

- Must develop and maintain the annual budgets as they apply to the SFRC’s services being administered in Gallup at FCDRC.

- Ability to establish and monitor production and performance priorities and standards.

- Ability to analyze organizational and operational problems and to develop and implement solutions that result in the sound operation of the program.

- Participate, coordinate and perform in-service training in areas related to the improvement of service delivery to clients and external?stakeholders

- Participate in multiple committee efforts

- Responsible for the regulatory compliance and positive audit results of all service lines reviewed by funders, government regulators, and CARF or other accreditation bodies.

- Responsible for regulatory compliance of Grants and Contracted services for the FCRC

- Ensure the development of program policies and procedures which further the goals and objectives of the agency and the program.

- Ensure that an environment is created, which is supportive, safe, and appropriately structured for individuals seeking treatment and looking to enter recovery.

- Attend to all state licensing guidelines and respond to requests for information

- Other duties as assigned

EDUCATION AND EXPERIENCE:

- High school diploma required; Bachelor’s degree in Business Administration, or related field of study preferred.

- At least five (5) years of progressive experience with programming related to services to women, children, and their families.

- Strong management skills managing in measurable successes and program growth.

- Strong analysis and computer skills.

- Strong verbal and written communication skills.

- Professional presentation skills.