Distribution Operations Manager

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Purpose
As a Distribution Operations Manager , you are responsible for leading a critical operational function within the distribution center. Depending on business needs, this role may be assigned responsibility for Shipping, Receiving, Inventory Control, or other operational areas.
You will lead Distribution Leads, Inventory Control Specialists, and warehouse associates while driving performance through coaching, accountability, and operational excellence. You will ensure operational goals related to safety, quality, productivity, inventory accuracy, and customer service are consistently achieved.
As a key member of the facility leadership team, you will partner with other Distribution Operations Managers and the Distribution General Manager to support overall distribution center performance.

What You'll Bring
·         Proven ability to lead frontline leaders and hourly associates in a fast-paced distribution environment.
·         Strong coaching and people development skills.
·         Ability to build accountability while maintaining team engagement.
·         Strong problem-solving and decision-making skills.
·         Customer-focused mindset with a commitment to service excellence.
·         Ability to manage multiple priorities and operational demands.
·         Strong organizational and communication skills.
·         Commitment to maintaining a safe and compliant workplace.
·         Data-driven approach to operational decision-making.
·         Continuous improvement mindset focused on operational excellence.

Key Responsibilities
Leadership & Team Development
·         Lead, coach, and develop Distribution Leads, Inventory Control Specialists, and Distribution Associates.
·         Establish clear performance expectations and accountability standards.
·         Conduct productivity reviews, coaching conversations, and corrective action when necessary.
·         Support employee development, engagement, and retention initiatives.
·         Promote a culture of teamwork, safety, and continuous improvement.

Operational Leadership
·         Manage daily activities within assigned operational areas.
·         Ensure compliance with established operational procedures and standards.
·         Allocate labor and resources to meet productivity and service objectives.
·         Monitor operational performance and implement corrective actions to address issues.
·         Drive continuous improvement efforts within assigned functions.

Safety & Compliance
·         Promote and maintain a safety-first culture.
·         Ensure compliance with company policies, OSHA requirements, and operational standards.
·         Participate in Incident investigations and corrective action efforts.
·         Conduct routine safety observations and inspections.

Performance Management
·         Monitor and report key operational metrics.
·         Analyze performance trends and identify improvement opportunities.
·         Support facility-wide operational goals and initiatives.
·         Drive accountability for productivity, quality, service, and accuracy standards.

Functional Assignments
Shipping Operations
Responsibilities
·         Lead outbound fulfillment and shipping activities.
·         Ensure on-time and accurate shipment execution.
·         Monitor order fulfillment, productivity, and shipping accuracy metrics.
·         Coordinate workload and staffing to meet service commitments.
·         Partner with transportation and logistics teams to support delivery objectives.

Key Metrics
·         On-Time Shipping
·         Order Accuracy
·         Units Shipped per Labor Hour
·         Service Level Attainment
·         Customer Order Completion

Receiving Operations
Responsibilities
·         Oversee inbound receiving, unloading, inspection, and put-away activities.
·         Ensure timely processing of incoming inventory.
·         Monitor receiving productivity and receiving accuracy.
·         Coordinate dock scheduling and inbound workflows.
·         Ensure proper inventory handling and storage practices.
Key Metrics
·         Receiving Accuracy
·         Dock-to-Stock Time
·         Inbound Productivity
·         Put-Away Completion
·         Inventory Availability

Inventory Control Operations
Responsibilities
·         Lead inventory control processes to maintain inventory accuracy and integrity.
·         Manage cycle count programs and inventory audits.
·         Investigate and resolve inventory discrepancies.
·         Monitor inventory shrink, product damage, and compliance.
·         Ensure inventory processes support operational and customer service objectives.

Key Metrics
·         Inventory Accuracy
·         Cycle Count Compliance
·         Inventory Shrink
·         Audit Performance
·         Inventory Variance Resolution

Measures of Success
Operational Performance
·         Productivity attainment
·         Throughput volume
·         Labor efficiency
·         Quality performance
·         Service level attainment

People Leadership
·         Team member engagement
·         Retention and turnover
·         Training completion
·         Team Lead development
·         Performance management effectiveness

Safety
·         Policy and OSHA compliance
·         Incident reduction
·         Safety observation completion
·         Corrective action completion

Customer Service
·         Internal and external service levels
·         Order fulfillment accuracy
·         Operational responsiveness
·         Customer support effectiveness

Key Competencies and Skills Required
·         Frontline leadership and employee development
·         Warehouse and distribution operations management
·         Operational planning and execution
·         Performance management and accountability
·         Labor planning and workforce utilization
·         Data analysis and KPI management
·         Safety leadership and risk mitigation
·         Customer-focused decision making
·         Problem-solving and decision-making
·         Continuous improvement mindset

Minimum Qualifications

- High School Diploma or equivalent required.

- 5-7 years of warehouse, logistics, distribution, or supply chain experience.

- 3+ years of leadership experience in a warehouse or distribution environment.

- Experience leading frontline leaders and hourly associates.

- Demonstrated success achieving productivity, service, inventory, quality, and safety goals.

- Experience utilizing warehouse management systems and operational reporting tools.

Preferred Qualifications

- Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field.

- Experience leading Shipping, Receiving, or Inventory Control functions.

- Lean, Six Sigma, or continuous improvement experience.

- Experience supporting operational improvement initiatives.

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

- Medical and Dental Insurance

- Flexible Spending Accounts and Health Savings Accounts

- Company-paid Life Insurance

- Short Term Disability

- 401(k) Plan

- Paid Time Off (PTO) - plus paid holidays

- Parental Leave

Voluntary benefits:

- Vision

- Long-term Disability

- Voluntary Life and AD&D Insurance

- Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.