Documentation and Analytic Specialist - Online Division - Grand Canyon University - Hybrid
- LocationAZ Phoenix
- Work typeHybrid
- EmploymentFull-time
- Posted29 October 2026
- SourceGrand Canyon Education's careers page (Workday)
Live checkFirst seen 11 days ago; still listed on Grand Canyon Education's careers page 2 h ago.
At a glance
- Experience1+ year
- EducationBachelor's degree (preferred)
- Skills and toolsMicrosoft Office
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Primary Responsibilities /Accountabilities/ Essential Functions:
1. Maintain and improve the department’s internal and external training and support resources.
2. Communicate with various departments regarding different sites, resources, and processes to ensure proper documentation.
3. Create tutorials, videos, and extensive resources to be utilized internally by Technical Support Technicians and externally by students.
4. Utilize Airtable to track and resolve requests and bug reports from internal and external users.
5. Tests upgrades to ensure no unintended disruption of functionality.
6. Develops recommendations for application enhancements using comprehensive reporting and results of trend analysis identifying user issues.
7. Builds and maintains ownership of knowledge base for commonly encountered issues within support applications.
8. Pull relevant data and analytics.
9. Other duties as assigned.
Equipment Used and Responsibility
MS Office Suite Zendesk Products Canvas Products Airtable
Supervisory Responsibilities
Supervise and mentor a small team of student workers.
Experience/ Education
- Bachelor’s degree preferred in business, computer science, instructional design, or any other related information technology field.
- Minimum of one year experience in developing and delivering technical training either to end users or technical support employees.
- An equivalent combination of education and relevant work experience and education may be substituted upon supervisor’s approval.
- Proficient with understanding of technology applications and business operational processes
- Must successfully pass a background check.
Physical Requirements:
- Sitting: 6-7 hours a day
- Standing: 1-2 hours a day
- Walking: 1-2 hours a day
- Lifting: Occasionally
- Carrying: Rarely
- Pushing: Rarely
- Bending: Rarely
- Squatting: Rarely
- Kneeling: Rarely
- Climbing: Rarely
- Reaching: Occasionally
- Grasping: Frequently
- Fine Eye to Hand Coordination: Continuously
- Driving: Rarely
- Work Environment: Work is performed remotely. Work may be subject to variations in temperature and weather, equipment noise and dust.
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV