Electrical Operations Manager

The Role
Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
Responsibilities

- Manage staff and maintain the highest customer satisfaction and employee engagement levels.

- Set individual goals and KPIs for all staff positions with financial responsiblities.

- Monitor staff performance to ensure that daily revenue and sold-hour goals are met.

- Show employees how their individual contributions matter to the company’s success.

- Communicate clearly, show recognition and build rapport with employees.

- Monitor employee engagement levels and know how to promote a healthy work environment.

- Train and advise staff members on how to win new referrals and gain repeat business.

- Establish customer satisfaction metrics, evaluate performance and coach staff to success.

- Build a plan for escalating customer complaints that results in quick, favorable resolutions.

- Create annual budget, control expenses and meet or exceed plan.

- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.

- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.

- Conduct operations and P&L meetings with key managers to increase productivity levels.

- Formalize a coaching and training platform that’s consistent, effective and measureable.

- Shape company culture by living out agreed upon values, specifically ethics and integrity.

Requirements
Competencies for Success

Must hold valid NC Electrical License

- Develop a proven track record in operations

- Ability to inspire and lead others to attain company goals.

- Highly organized with exceptional follow-through abilities.

- Strong verbal and written communications.

- Quick, sound decision-making abilities.

- Good presentation and public speaking skills is a plus.

- Ability to build trust and demonstrate empathy.

- Excel in a fast-paced, goal-driven environment.

Salary Description
75,000-145,000