Enginner Support L2 USA kansas
- LocationClay City, Kentucky, United States
- Work typeOn-site
- Posted6 November 2026
- SourceGSB Solutions's careers page (Recruitee)
Last checkedJust now: still listed on GSB Solutions's careers page. First seen 9 h ago.
At a glance
- Skills and toolsITIL
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About the role
Estamos en búsqueda de un Support Engineer L2 para brindar soporte técnico de segundo nivel a usuarios finales y entornos corporativos. La persona será responsable de la resolución de incidentes, implementación de hardware y software, administración de dispositivos y soporte de infraestructura tecnológica, garantizando altos niveles de servicio y satisfacción del cliente.
Support Engineer – Main Responsibilities
- Provide full-time technical support for long-term projects, Monday through Friday.
- Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
- Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
- Deploy and manage software packages using Microsoft SCCM.
- Perform manual software installations, upgrades, troubleshooting, and issue resolution.
- Prioritize and manage multiple support requests in a fast-paced environment.
- Provide technical support for laptops, printers, mobile devices, and related peripherals.
- Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
- Manage, configure, and support email accounts and messaging services.
- Maintain accurate documentation of incidents, service requests, and technical procedures.
- Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.
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