Enterprise Account Manager

monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide use monday.com to bring people, workflows, and AI agents together on one flexible platform, where AI doesn't just assist, it executes. From work management and CRM to service and dev, every product in our ecosystem runs on the same AI layer, automating tasks, running workflows, and helping teams deliver exponentially more with less effort.

We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organizations achieve more and outpace their competition.

We're looking for an Enterprise Account Manager to join our expanding sales team here in London. There are a few things we take really seriously here at monday.com : building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform.
Please note that this is a hybrid position of 3 days/week in our London office

About the role:

- Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer

- Possess a comprehensive understanding of the monday.com solution and connect that knowledge directly to customer ROI
Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)

- Be an expert on the monday.com platform, with a deep understanding of our capabilities and value

- Consult with customers on their internal processes and challenge leaders to drive change across their organization

- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com

- Partner with others at monday.com to ensure successful account management and surface customer inputs back

Requirements:

- 5+ years of B2B SaaS sales account management experience working with large, enterprise-level accounts (> 50-150K ACV)

- Own the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting

- Strong customer-facing and presentation skills with the ability to establish credibility with executives

- Superb written and verbal communication skills

- Positive attitude, empathy, and high energy

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