Event Services Manager - Hilton Baltimore Inner Harbor

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Services Manager , you’re not just operating the Convention Floor overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

- Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience

- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience

- Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business

- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service

- Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs

- Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.