Executive, Industrial Sales Services

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Job Description:
Job Responsibilities

- Manage credit application for credible customers from the Credit Committee

- Monitor long overdue in debtors account and resolve delinquent account issue within specified period

- Ensuring payments are timely received as per remittance advice and as per registered counter party

- Coordinate in preparing application of ‘credit release’

System Administrato r

- Administer CRM system – SAP Hybris

- Coordinate in issue pertaining to the usage of Hybris system by sales team

Sales Order Processing

- Manage incoming Purchasing Order (PO) from the customers

- Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment

- Ensuring compliance to SOP & company policies

- Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner

- Ensuring proper documentation related to SO/SC are well kept and retrievable

Product Matching

- Execute collection of necessary documents from potential buyer and internal unit for product matching purpose

- Managing product sampling, collate feedback & product analysis result

New Product Registration

- Review and execute new product registration process

- Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP

- Log and file all approvals record for audit trails

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New Customer Registration

- Prepare Customer Master Data (CMD) for approvals and updating in SAP

- Prepare and execute Customer Registration Form (CRF) for new customer

- Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

Shipment & Deliveries

- Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates

- Maintain close coordination with respective BU’s shipping & logistic

- Managing incoming customer inquiries related to export shipment, local deliveries status or products specification
Customer Complaint

- Register and review customer complaints

- Coordinating in ensuring Corrective Prevention Action Report (CPAR) are processed in timely manner with BU

- Ensuring each customer complaint (CC) is being attended in lined with SOP

- Monitor progress of customer complaint resolution and update the customer accordingly

Reporting

- Monitoring on accounts receivable (AR) and outstanding Contracts (OC)

- Ensuring any issues related to AR and OC are attended and resolved

Other scopes
To execute any other tasks from time to tome as required by the Management or Superior

Job Requirements

- Bachelor's Degree in Business Management, Supply Chain Management, Logistics, Transportation or a related field.

- Minimum 3 years of relevant working experience in logistics, transportation operations, supply chain, manufacturing, customer service or material management.

- Good understanding of local and international logistics operations, including shipment coordination, delivery planning and transportation processes.

- Familiarity with logistics and operational systems such as MPOB and SAP.

- Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.

- Good planning, coordination and organisational skills to ensure timely shipment and delivery arrangements.

- Strong communication, negotiation and interpersonal skills, with the ability to coordinate effectively with internal and external stakeholders.

- Good problem-solving and decision-making skills to manage operational challenges and support day-to-day business requirements.

- Ability to work independently, manage multiple priorities and demonstrate accountability in delivering assigned tasks.

- Strong teamwork and stakeholder management skills, with the ability to collaborate across different levels of the organisation while maintaining professionalism.
To apply, please submit your resume and cover letter outlining your interest for this role.