Executive-Operations
- LocationGurugram, HR, India
- Work typeHybrid
- EmploymentFull-time
- Posted29 October 2026
- SourceAmerican Express's careers page (Oracle Recruiting)
Live checkFirst seen 6 days ago; still listed on American Express's careers page 2 h ago.
Moves fastWhen American Express takes a role down early, it is usually about 8 days after posting. Apply soon.
At a glance
- Experience1 to 2 years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
Responsibilities
How will you make an impact in this role?
- Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
- Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers on video KYC calls
- Ensure error- free verification of card applications
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
- Deliver on metrices defined by the process.
- Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
- Relevant system updates basis the KYC information received from Card Members.
- End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
- Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
- Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
- Outbound Calls to follow up with Card Member’s for KYC Completion.
- Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
Qualifications
Minimum Qualifications
- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
Preferred Qualifications
- Knowledge of excel, word and power point skill will be an added advantage.
- Good Presentation skills.
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