Executive - Soft Services

Job Title
Executive - Soft Services

Job Description Summary

Job Description
Key Responsibilities:
•  Manage day-to-day operations of soft services including housekeeping, security, catering, waste management, pest control, landscaping, and front office reception.
•  Liaise with vendors and service providers to ensure timely and quality delivery of services.
•  Conduct regular inspections and audits of service standards, ensuring compliance with company policies and safety regulations.
•  Handle vendor contracts, manage service level agreements (SLAs).
•  Coordinate with internal departments to address specific soft service requirements and resolve issues promptly.
•  Maintain records related to soft service activities, expenditures, and vendor performance.
•  Support budget planning and monitor expenses related to soft services.
•  Lead, train, and supervise the soft services team to ensure effective execution of responsibilities.
•  Implement sustainability initiatives and ensure eco-friendly practices are followed.
•  Respond promptly to emergency situations related to soft services and escalate issues when necessary.
•  Generate reports on service performance, incidents, and improvement plans for management review.
•  Awareness of EHS-related soft services.
•  Manpower Management (Support Staff) and Data management

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Qualifications & Skills:
•  Bachelor’s degree or equivalent experience in Facilities Management, Business Administration, or related field.
•  5-6 years of experience in managing soft services within corporate, hospitality, or facilities management environments.
•  Strong vendor management and negotiation skills.
•  Good understanding of health, safety, and environmental regulations related to soft services.
•  Excellent communication, interpersonal, and leadership skills.
•  Ability to multitask, prioritize, and work under pressure.
•  Proficient in MS Office and facility management software tools.
•  Problem-solving mindset and attention to detail.

INCO: “Cushman & Wakefield”