F&D Supervisor

To supervise the daily operations of the Food & Beverage department, ensuring excellent guest service, efficient service delivery, compliance with hotel policies and procedures, and achievement of departmental revenue and quality targets.

Responsibilities
- Supervise and coordinate the activities of food and beverage team during assigned shifts

- Ensure smooth operation of restaurants, bars, room service, banqueting, and other F&B outlets

- Monitor service standards and ensure guests receive prompt, professional, and courteous service

- Conduct pre-shift briefings and communicate daily operational requirements

- Ensure all opening, operating, and closing procedures are completed correctly

- Respond promptly to guest complaints and resolve issues professionally

- Allocate duties and monitor team member productivity throughout shifts

- Train new team members on service standards, company policies, and operational procedures

- Assist with ordering, receiving, and storing food and beverage products

- Reduce wastage through effective stock control and portion management

- Ensure accurate recording of sales and inventory transactions

- Ensure compliance with food safety, hygiene, and health regulations

- Report maintenance issues and safety hazards promptly

Qualifications
Minimum Requirements
Education

- O'level certificate

- Certificate or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field is advantageous.
Experience

- 2-3 years' experience in a Food & Beverage operation

- At least 1 year in a supervisory or team leadership role preferred

- Experience in a hotel, restaurant, resort, or hospitality environment

- Proficiency in POS systems and Microsoft Office applications