Field Service Engineer
- LocationWork from home - Italy 40 Hours
- Work typeRemote
- EmploymentFull-time
- Posted9 November 2026
- SourceITW's careers page (Workday)
Live checkFirst seen 1 h ago; still listed on ITW's careers page 1 h ago.
At a glance
- LanguagesEnglish, Italian
- Skills and toolsDriving licence
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
Back from the application? Add your CV and RoleFinder scores your fit for this role, then ranks your best 12 open roles where you want to work, each with a one-line reason.
Check my fitDid you apply? Keep this role in a free RoleFinder list with the others you save. The list shows where you applied and marks a role that closes.
Yes, save it to my listNot yet: check my fit firstAbout the role
Job Description:
Location: Campania and surrounding areas.
Provide on-site support for the Instron product range, including, but not limited to calibration, maintenance, installation, training and basic troubleshooting of EM, SH and CEAST materials testing systems and other after sales warranty services, as specified by the Service Operations Supervisor or Team Lead.
Key Task & Responsibilities
Ensure that all requests for onsite service support for the Instron product range are dealt with in a prompt and professional manner.
Proactively look for leads for new machines, accessories and other services.
Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence.
Report on competitive equipment and activities at customer sites.
Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits.
Ensure that planning for visits including travel is carried out in the most cost-efficient way and that there is smooth pre-visit and post visit communication with the customer.
Have a basic understanding of our 80 applications.
Responsible for quality of own work.
Ensure all administration is accurate and up to date, to the latest company requirements using the tools provided.
To submit expenses and other paperwork within the required timeframe.
Contribute to the company's efforts to improve customer satisfaction, reduce costs and improve quality using the ITW Tool Box and other process’s as required.
Carry out any other ad hoc duties, as requested, in line with the requirements of the role in order to support the Service department and wider business.
Key Competencies (includes skills)
Ability to pick up technical training, processes and systems quickly
Basic awareness of costs and own impact on margin
Flexible, resilient, open minded
Computer Literate
Well organized with good time management skills
Good written and verbal communication skills including fluency in English and Italian.
Excellent interpersonal skills
Team player.
Customer oriented.
Qualifications
Relevant technical qualifications in mechatronics, mechanics, electrical, electronic engineering or equivalent
Full, clean local driving license without restrictions.
Key Experiences
Relevant in a similar role.
Technical fault-finding experience with both electro-mechanical and servo hydraulic systems.
Compensation Information:
N/A
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV