Field Service Engineer (Structural), Technical Solutions

Purpose of the Job:
The Field Service Engineer (FSE) supports Technical Solutions programs through oversight of aircraft maintenance, structural modifications, system upgrades, on-the-job training, and aircraft depot setup at customer sites. While deployed, the FSE manages on-site work to ensure customer satisfaction and timely delivery within scope and to quality standards. The position requires extensive expertise in general aircraft maintenance practices to serve as a Subject Matter Expert (SME).
Reports to: Director of Engineering and Technical Solutions

Duties and Responsibilities

- Provide technical oversight of customer and/or subcontractor work to verify compliance with contractual requirements, objectives, and applicable quality standards.

- Manage on-site program execution and subcontractors to meet contractual deadlines, control costs, and stay within scope.

- Lead daily and weekly planning meetings with subcontractors and, as needed, customers to address challenges affecting schedule, cost, or scope.

- Ensure worksite compliance with aerospace quality standards, safety regulations, and standard industry practices.

- Facilitate clear communication between the customer, S3 program manager, and on-site contractors, consistently representing S3 courteously and professionally.

- Prepare and submit regular reports to the S3 program manager and customer as required.

- Informally coach and mentor site staff.

- Formally address scope changes, out-of-scope repairs, and over-and-above work through customer negotiations.

- Act as S3’s subject matter expert on aircraft systems, general maintenance, structural repairs, and structural modifications.

- Support the business development team with technical input for proposals and program planning.

Requirements
- 10+ years of progressively responsible aircraft maintenance experience, including significant hands-on experience performing or supervising heavy structural repair, aircraft modification, and depot-level or unscheduled depot-level maintenance.

- Prior maintenance leadership experience as an aircraft crew chief, aircraft maintenance supervisor, production superintendent, or equivalent, with broad aircraft-systems knowledge.

- Airframe & Powerplant certification.

- International and domestic travel of up to 12 weeks at a time, without return trips.

- Expertise in aircraft drawings and technical data, including USAF technical orders, USN NAVAIR publications, and US Army technical manuals.

- Experience managing customer relationships.

- Significant experience working across cultures with international customers, host-nation personnel, and multinational teams.

- Strong interpersonal, communication, negotiation, diplomacy, documentation, and conflict-resolution skills.

- Ability to make sound decisions and solve problems under pressure.

- Fluency in American English.

- Desired: Experience with AS 9110 and/or ASA-100.

- Desired: Proficiency in spoken French and Spanish.