Field Service Engr II

Business details :     HPS – Lifecycle Solutions & Services

Position :         Engineer - Services

Qualifications :     B.E- Instrumentation/ Electronics

Base Location :     Mumbai

Job Profile -         Field Service Engr II

Responsibilities
·  Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems
·  Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
·  Corrective Maintenance – Restoring the system from any faults in the system
·  Shutdown Maintenance
·  Possess fluent oral & written communications skills
·  PC troubleshooting and Networking
·  Documentation - 40 % documentation is involved
·  Knowledge of DCS and PLC with a hands-on experience.
·  Matured skills in independent troubleshooting / problem resolution on these platforms.
·  Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
·  Build, Develop & Sustain Customer relationships with effective Customer management.
·  Should be able to plan site visits as per agreed SLAs with customer.
·  Required travel 70% to 80% of the time anywhere in Maharashtra
·  Be available 24x7 for support during exigencies.
·  Candidate will have to keep himself technically updated by completing the assigned trainings.
·  The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.
·  The job will involve Executing Service projects and migrations and will demand long stay at customer sites.
·  Execute Service projects and migrations
·  Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
·  Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
·  ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
·  Be a single point contact for all customer needs for designated customers.
·  Added advantage if knowledge of Honeywell System
·  Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days.
·  Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis
·  Ready to work on other western region sites (Maharashtra, MP etc) as a   ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).
·  Office Process should be followed timely and accurately.
·  Politeness and good communication skills are required during interactions.
·  Leave process and frequency should be followed as per the standard regional process.

Qualifications
Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system.