Field Service VII - Smart Solutions

Position Summary:

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities:

1. Installation & Commissioning

- Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.

- Ensure proper integration of power, cooling, and IT infrastructure.

- Conduct system performance tests and ensure functionality as per specifications.

2. Technical Support & Troubleshooting

- Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.

- Provide remote and on-site technical assistance to customers.

- Perform root cause analysis to prevent recurring issues.

3. Preventive & Corrective Maintenance

- Conduct routine inspections and servicing to ensure system reliability.

- Replace faulty components and perform firmware/software upgrades.

- Maintain detailed service reports and maintenance records.

4. Customer Training & Support

- Educate customers on best practices for system operation and maintenance.

- Provide guidance on optimizing power and cooling efficiency.

5. Emergency Response & On-Call Support

- Provide 24/7 support for critical system failures and downtime events.

- Ensure rapid response to minimize service disruptions.

6. Compliance & Documentation

- Ensure all service activities comply with safety, industry, and regulatory standards.

- Maintain accurate technical documentation, reports, and service logs.

7. Continuous Improvement & Feedback

- Provide feedback to the engineering and product teams to improve Smart Solutions.

- Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

- Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).

- 3+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.

- Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.

- Ability to read and interpret technical drawings, schematics, and manuals.

- Experience with firmware updates, software configurations, and system calibrations.

- Strong problem-solving skills and the ability to work independently under pressure.

- Willingness to travel and work on-site at customer locations.

- Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications:

- Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).

- Hands-on experience with DCIM (Data Center Infrastructure Management) software.

- Knowledge of IoT-enabled smart solutions and remote monitoring tools.