Field Site Supervisor

Field Site Supervisor - Full Time
Primary Location:  Reno, NV
Wage:  $24.00/HR
Job Summary:
The Field Site Supervisor is responsible for overseeing security operations at multiple client locations, ensuring security personnel perform their duties in accordance with post orders, company policies, and client expectations. This position conducts site inspections, responds to incidents, provides coaching / training to security personnel, and serves as the primary field representative during assigned shifts.
The Field Site Supervisor works closely with Operations Management to maintain high-quality service, ensure compliance with company standards, support client relationships, and provide operational leadership. This position requires a flexible schedule and the ability to work varying shifts, weekends, holidays, overtime, and respond to operational needs as required.
This position requires flexibility to work varying schedules based on business and client needs, including weekends, holidays, overtime, emergency call-outs, and temporary schedule adjustments as required.
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Perks & Benefits:

- Medical, Dental, Vision, Life, AD&D, Disability Insurance, Plus 401K Options.

- 10 Vacation Days Accrued.

- 6 Sick Days.

- 4 Floating Holidays Per Year.

- Holidays Honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, & Christmas Day.

- Paid Family Leave - Up To 12 Weeks Per Year In Accordance With State Law.

- Paid Weekly (Every Thursday).

- Employee Assistance Program.

- Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!

Essential Functions:

- Supervise security officers assigned to multiple client locations.

- Conduct regular site inspections to ensure compliance with post orders, company policies, appearance standards, and client requirements.

- Ensure officers provide professional, high-quality customer service and security services.

- Respond to emergencies, incidents, alarm activations, and client concerns.

- Investigate incidents and prepare accurate, timely reports.

- Coach, mentor, train, and evaluate security personnel to ensure quality performance.

- Identify performance concerns and recommend or implement corrective action in accordance with company policy.

- Assist with the onboarding and field training of newly hired security officers.

- Communicate regularly with Operations Management regarding staffing, scheduling, equipment needs, client concerns, and operational issues.

- Assist with scheduling adjustments and provide shift coverage when necessary to maintain uninterrupted service.

- Build and maintain positive working relationships with clients and address service concerns promptly.

- Review reports, logs, and documentation for completeness and accuracy.

- Ensure compliance with company policies, state licensing requirements, and client-specific procedures.

- Maintain accountability for company-issued equipment, uniforms, and vehicles.

- Submit payroll information, attendance records, inspections, and other administrative documentation accurately and on time.

- Participate in employee coaching, investigations, and disciplinary processes as directed.

- Assist with new account start-ups, special assignments, emergency responses, and operational projects.

- Perform other duties as assigned.

Basic Requirements:

- 18 years of age or older.

- High School Diploma or GED required.

- Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

- Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

- Above average computer / technology skills needed.

- Excellent customer service and team leadership skills needed.

- Must be able to work independently.

- Must be able to remain calm and professional during stressful situations.

- Must have great attention to detail.

- Must have a professional demeanor.

- All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

- Must have a reliable means of communication.

- Must have a reliable means of transportation.

- Must have the legal right to work in the United States.

- Must have the ability to speak, read, and write English.

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