Front Desk Agent

As a Front Desk Agent at Holiday Inn Express & Suites - Port Wentworth, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

- Healthcare Benefits

- Paid Time Off (PTO)

- Holiday Pay

- Employee of the Month Bonus

- Sign-On Bonus

- On-Demand Pay Access (access to earned wages before payday)

- Hotel Brand Employee Discounts
Responsibilities

- Welcome guests and assist with check-in and check-out

- Process payments and manage guest accounts

- Book, modify, and cancel reservations

- Answer guest questions and provide information about hotel amenities and local attractions

- Respond to guest requests and resolve issues in a timely, professional manner

- Maintain accurate guest records and reservation information

- Answer phones and respond to emails as needed

- Work closely with housekeeping and maintenance to ensure guest satisfaction

- Follow hotel safety, security, and privacy procedures

Requirements
Qualifications

- Must be 18 years of age or older

- Friendly and professional communication skills

- Strong customer service and problem-solving abilities

- Ability to multitask in a fast-paced environment

- Basic computer and phone skills

- Attention to detail and reliability

- Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!