Front Desk Agent

Description

- Register and assign rooms to guests.

- Issue room key and escort instructions to Guest Service Agent or directly to guest.

- Sort, and track incoming mail and messages.

- Transmit and receive messages using all communication avenues.

- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

- Compute bill, collect payment, and make change for guests.

- Make, confirm, and cancel reservations via all communication avenues.

- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

- Make reservation, transportation, or entertainment reservations for guest.

- Deposit guest valuables in hotel safe deposit box.

- Ability to accurately use various office software.

- Have a full working knowledge and expertise of each shift including night audit.

Requirements

Requirements
Requirements
Skills to be successful in the role would include:

- Knowledge of OnQ operating system a plus!

- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

- Ability to accurately report information.

- Ability to assist with various office tasks as needed.

- Attend required meetings.

- Adjusts to high-pressure conditions and is open to change.

- Assumes responsibility for personal growth and development.

- Relevant training and experience and additional education preferred.

- CPR and first aid training preferred but can be trained.