Front Desk Agent - Part Time

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements
Job Duties:

- Ensure the safety, and security of our guests, by maintaining guest privacy at all times.

- Answer the telephone, and direct incoming calls to the appropriate department.

- Utilize persuasive selling techniques to sell, and upsell, guest rooms.

- Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s).

- Enter guest room reservations into the property management system.

- Assign guest rooms and check guests into the property management system.

- Listen to guest requests and concerns, and resolve in a professional and courteous manner.

- Communicate room status updates with the housekeeping department via ALICE Platform.

- Communicate guest room maintenance and housekeeping requests via ALICE Platform.

- Process guest departures, and handle monetary transactions.

- Demonstrates a positive attitude, and maintains a professional appearance.

- Performs other duties as assigned.

Qualifications:

- High school diploma or equivalent.

- Previous hotel-related experience preferred.

- Ability to communicate with guests, and team members, in a professional manner.

- Ability to understand and adhere to proper credit, check, and cash handling policies and procedures.

- Ability to learn safety, emergency, and accident prevention policies and procedures.

- Skilled in the use of front office equipment.

- Knowledge of proper telephone etiquette.

- Ability to work a flexible schedule, including weekends and holidays.

- Ability to stand for extended periods of time.