Front Desk Coordinator - Dermatology

Department: Front Office / Patient Services
Reports To: Provider
Employment Type: Full-Time

Position Summary
The Dermatology Front Desk Coordinator is responsible for creating a welcoming, professional patient experience while supporting the daily operations of the practice. This position serves as the first point of contact for patients and is responsible for appointment scheduling, patient check-in and check-out, phone management, insurance verification, payment collection, and administrative support.
The ideal candidate is organized, personable, detail-oriented, and able to multitask in a fast-paced medical environment while maintaining excellent customer service.

Hours
Monday-Thursday: 7am-5pm

Key Responsibilities
Patient Experience & Reception

- Greet patients and visitors in a friendly and professional manner.

- Manage patient check-in and check-out processes.

- Verify patient demographics, insurance information, and required paperwork.

- Answer incoming calls and respond to general patient inquiries.

- Address patient concerns and direct questions to the appropriate team members.

- Maintain a clean, organized, and professional reception area.
Scheduling & Appointment Coordination

- Schedule new and established patient appointments.

- Coordinate appointments for consultations, skin checks, follow-ups, and dermatology procedures.

- Manage provider schedules, appointment confirmations, cancellations, and rescheduling.

- Monitor appointment availability and assist with maintaining efficient patient flow.

- Schedule follow-up appointments as recommended by providers.
Insurance & Administrative Duties

- Verify insurance eligibility and benefits.

- Obtain necessary referrals and authorizations.

- Collect copayments, deductibles, and outstanding patient balances.

- Maintain accurate patient records in the electronic medical record (EMR) system.

- Process payments, scan documents, and assist with medical records requests.

- Support daily administrative and financial reconciliation procedures.
Communication & Teamwork

- Communicate effectively with providers, medical assistants, and management.

- Relay patient messages and requests to appropriate team members.

- Coordinate patient needs between the front office and clinical staff.

- Assist with scheduling and operational challenges.

- Support a collaborative, organized, and professional work environment.
Requirements

Qualifications

- Previous medical front desk or customer service experience preferred.

- Dermatology or specialty medical office experience is a plus.

- Strong communication and interpersonal skills.

- Excellent organization and attention to detail.

- Ability to multitask in a fast-paced environment.

- Basic computer skills and ability to learn EMR systems.

- Familiarity with insurance verification, scheduling, and payment processing preferred.

- Professional, dependable, and patient-focused demeanor.
Professional Expectations

- Provide friendly, respectful, and professional patient service.

- Maintain accuracy and efficiency in scheduling and administrative responsibilities.

- Demonstrate reliability, punctuality, and accountability.

- Maintain patient confidentiality and follow HIPAA requirements.

- Communicate clearly and professionally with patients and coworkers.

- Follow established office policies and procedures.

- Demonstrate initiative and follow through on assigned responsibilities.
Key Performance Expectations
Success in this role includes:

- Creating a positive patient experience.

- Maintaining accurate scheduling and patient records.

- Handling calls and patient inquiries in a timely manner.

- Supporting efficient patient flow and minimizing delays.

- Completing check-in, check-out, and payment processes accurately.

- Working collaboratively with clinical and administrative staff.
Additional Information
This position requires the ability to sit and stand throughout the workday, operate standard office equipment, and work effectively in a busy medical environment.
This job description outlines the primary responsibilities of the position. Additional duties may be assigned based on the needs of the practice.

BENEFITS:
At Bareskin Dermatology, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

- Competitive salaries and benefits

- Opportunities for growth and development

- PTO accrual

- Health, Vision, and Dental Available with HSA & FSA options

- Employee appreciation and recognition

- 401K option

- Branded clothing discounts

- Company paid LTD & employee life insurance

- Employee discounts on treatments, supplements and products