Front Office Assistant
- LocationSheffield, AL, US
- Work typeNot stated
- EmploymentFull-time
- Posted4 November 2026
- SourceHighFive Healthcare's careers page (Paylocity)
Live checkFirst seen yesterday; still listed on HighFive Healthcare's careers page 3 h ago.
At a glance
- Experience1+ year
- EducationHigh school diploma or equivalent
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Check my fitAbout the role
The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.
Duties and Responsibilities
- Greet patients and visitors warmly and professionally.
- Answer phone calls and direct them appropriately.
- Schedule and confirm patient appointments.
- Efficiently check patients in and out.
- Verify patient information and insurance coverage.
- Collect and post payments accurately.
- Assist with patient paperwork and medical history updates.
- Document accurate notes and records in patient accounts.
- Manage communication with referring practices.
- Perform administrative office tasks using a computer and dental software.
- Maintain patient confidentiality in accordance with HIPAA regulations.
Requirements
- 1+ years of dental front desk experience preferred.
- 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
- Strong verbal and written communication skills.
- Basic understanding of dental insurance
- Proficiency with computer-based tasks.
- Professionalism, reliability, and a positive attitude.
- High school diploma or equivalent.
Benefits Offered
- Medical, Dental, and Vision Insurance
- Life Insurance
- Long and Short-Term Disability
- Paid Time Off
- 401(k) with Company Match
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