FRONT OFFICE ASSOCIATE

Job Summary:
Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

- Greet and welcome patients with a positive and friendly attitude.

- Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.

- Schedule and confirm patient appointments, ensuring efficient use of appointment slots.

- Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.

- Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.

- Maintain a neat and organized front desk area.

- Coordinate with medical staff to ensure a smooth patient flow.

- Handle sensitive patient information confidentially.

- Assist with administrative tasks as needed, including generating reports for marketing or patient communication.

- Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.

- Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.

- Collaborate with team members across clinics to maintain a cohesive and supportive work environment.

- Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.

- Other duties as assigned.

Required Skills / Abilities:

- Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.

- Time management skills.

- Cleanliness and adherence to protocols.

- Attention to detail.

- Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

- Dependable with punctuality

Education and Experience:

- High School Diploma.

- Customer service experience, preferably in a healthcare-related setting.

- Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.

- Working knowledge of medical terminology and health care insurance.

- Working knowledge of MS Office (MS Word, Excel, and Outlook)
*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.
Requirements

- Involves sitting, standing, and walking for extended periods of time.

- Full range of body motion, including reaching, bending, and stretching.

- The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.

- Good manual and finger dexterity.

Interested in Joining Our Team?
If you are interested in this position, please complete our Culture Index Survey as part of the application process.
Step 1: Complete the Culture Index Survey: Culture Index
Step 2: Submit your application for this position.