General Service Tire Technician - Colorado Springs

MISSION
To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles
ESSENTIAL DUTIES

- Pull customer vehicles in and out of the shop

- Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed

- Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings

- Perform tire replacement and repair services

- Work with and reset TPMS systems

- Replace wipers and light bulbs

- Use automotive lift equipment in a safe manner.

- Clean, stock, and maintain work area

- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.

- Perform wheel alignment service

- Embrace Purcell’s culture of safety and perform all jobs in a safe manner

- Protect company assets

- Regular attendance in accordance with assigned schedule

- Ability to perform physical requirements as listed in job description

- Other essential and non-essential duties, as assigned by management

Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

- Minimum Education: High School

- Minimum Job-Specific Experience: 1-2 years

- Management Experience: N/A

- Driver’s License Required: Yes

- Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s:

- Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems

- Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.

- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

- Repairing — Repairing machines or systems using the needed tools.

- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Tools & Technology KSA’s:

- Equipment Selection — Determining the kind of tools and equipment needed to do a job.

- Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA’s:

- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

- Service Orientation — Actively looking for ways to help people.
Communication KSA’s:

- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.