Global Account Manager (Retail Solutions - BMS / CCTV / ACS))

Job Description and Responsibilities:

Responsible for developing client strategy , growing revenue by enhancing the technology footprint and, in alignment with corporate goals, focusing on software and recurring income models within our strategic customers.

The portfolio covers a broad range of retail technology, security and building solutions , including Electronic Article Surveillance (EAS), CCTV / video surveillance, Access Control Systems (ACS), Building Management Systems (BMS), loss prevention, inventory visibility, traffic / shopper analytics, and other connected retail solutions .

Quota responsibility for assigned accounts in the region to drive growth and sales acceleration .

Key Duties:

- Responsible for the retention and growth of existing Global accounts and for prospecting in assigned accounts.

- Accountable for overall profitability of Global/Strategic accounts under your assignment in APAC.

- Account Strategy: Develop and implement account-specific strategies to maximize the value and profitability of key accounts. This will involve identifying growth opportunities, cross-selling, and upselling.

- Communication : Serve as the main point of contact between the organization and key accounts. Ensure clear and effective communication, addressing any concerns or issues promptly.

- Developing and implementing client relationship management strategies at C-level, introducing innovative solutions to help Increase retailer profitability, improve operational efficiency, and enhance customer experience.

- Account Planning : Create account plans and Heatmaps that outline objectives, strategies, and action steps for each key account. Regularly review and adjust these plans as necessary.

- Represent the account in periodic reviews and forecasts across the account activity.

- Provide accurate sales forecasts for key accounts, helping the organization plan resources and strategies effectively.

- Market Knowledge : Stay informed about industry trends, competitor activities, and market dynamics that may impact key accounts.

- Contract Management : Manage contract negotiations, renewals and compliance with agreed-upon terms and conditions.

- Cross-functional Collaboration : Collaborate with internal teams, such as sales, operations, engineering, pricing, product development to ensure a coordinated approach to serving key accounts.

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