Global Manager – Commercial Applications Business Owner - Freight Forwarding
- LocationDubai, United Arab Emirates; Amsterdam, Noord-Holland, Netherlands; Duisburg, North Rhine-Westphalia, Germany
- Work typeNot stated
- EmploymentFull-time
- Posted12 November 2026
- SourceDP World's careers page (Oracle Recruiting)
Last checked31 min ago: still listed on DP World's careers page. First seen 12 h ago.
Moves fastWhen DP World takes a role down early, it is usually about 2 days after posting. Apply soon.
At a glance
- EducationBachelor's degree
- Skills and toolsDynamics 365, Power BI
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Job Purpose:
To act as the day-to-day business owner for the CRM platform within Freight Forwarding Operations Excellence, translating the agreed CRM strategy and roadmap into prioritised requirements, configuration, and continuous improvement of customer relationship management capabilities used by sales, marketing, and customer service teams globally. The role ensures the CRM delivers the intended business value through prioritisation of requirements within the agreed roadmap, process standardisation, release and quality assurance, and user training and support, ultimately supporting revenue growth, customer retention, sales productivity, and data-driven commercial decision-making across the freight forwarding organization.
Key Accountabilities:
- Product Ownership & Strategy
- Feature Management & Prioritization
- Cross-Functional Collaboration & Alignment
- Development Oversight & Quality Assurance
- Sales Process & Automation
- Account & Contact Management
- Marketing Automation & Campaign Management
- Customer Service & Case Management
- Data Management & Quality
- System Integration & Architecture
- Change Management & User Adoption
- Vendor & Partner Management
- Continuous Improvement & Innovation
- Collaboration
Qualifications, Skills and Experience:
Required
- Bachelor's degree in Business Administration, Computer Science, Marketing, Information Systems, or related field
- Experience in CRM management, product management, or sales operations
- Deep experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and/or Customer Service modules)
- Strong understanding of sales processes, methodologies, and commercial operations
- Experience in freight forwarding, logistics, or B2B services industry preferred
- Proven track record managing Commercial Applications and driving user adoption
- Experience gathering requirements, configuring CRM and related Commercial systems, and defining acceptance criteria
- Demonstrated ability to manage cross-functional stakeholder relationships
- Experience leading UAT and release management activities
- Background in training development and change management
- Understanding of CRM integration with ERP, quotation tools, and other business systems
Preferred
- Master's degree or MBA
- Microsoft Dynamics 365 certifications (MB-210: Sales, MB-220: Marketing, or similar)
- Professional certifications in Product Management (CSPO, CPM) or Sales Operations
- Technical background with understanding of Power Platform (Power Automate, Power Apps, Power BI)
- Experience with Dynamics 365 implementation projects from planning through go-live
- Knowledge of sales methodologies (SPIN, Challenger, Solution Selling, MEDDIC)
- Experience with marketing automation and campaign management
- International or multi-regional CRM management experience
- Background in Sales, Sales Operations, or Commercial Excellence
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