Guest Experience Expert - Front Desk Agent
- LocationNairobi, Kenya
- Work typeNot stated
- EmploymentFull-time
- Posted4 November 2026
- SourceMarriott International's careers page (Oracle Recruiting)
Live checkFirst seen 2 days ago; still listed on Marriott International's careers page 4 h ago.
Moves fastWhen Marriott International takes a role down early, it is usually about 4 days after posting. Apply soon.
At a glance
- Experience1 to 2 years
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POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: Degree or Diploma in Hospitality Management or a related field
Related Work Experience: Minimum of 1–2 years of experience in Front Office role
Experience: Preferably in a hotel or luxury service environment (5-Star hotel is highly desirable)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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