Guest Services
- LocationCanandaigua, NY, US
- Work typeOn-site
- Salary33.28k USD a year
- Posted2 November 2026
- SourceTroser Management Inc's careers page (Paylocity)
Live checkFirst seen 6 days ago; still listed on Troser Management Inc's careers page 10 min ago.
About the role
Responsibilities:
- Proficient knowledge of resort operations, policies, procedures, and products
- Answer phones and communicate with guests resort policies, procedures
- Use of POS system to sell resort product
- Keep a neat and clean workstation
- Resolve inquiries/issues in a timely and professional manner
- Engage with guests to ensure an exciting experience and lifelong memory
- Remain focused in a very busy environment
- Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers
Requirements
Qualifications:
- 18 years of age or older and prior work experience
- Ability to accurately complete transactions using POS system
- Knowledge of snow sports preferred
- Prior cash handling experience
- Able to handle stress and remain composed both with guests and staff
- Must have excellent verbal communication and customer service skills
Hours:
- Hours of employment are dependent on business demands
- Must have weekend and evening availability and flexible weekday availability
Starting Pay Rate
$16/Hr.
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