Guest Services Representative - Aria

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :
Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment.  In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.
Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!

THE STARTING PAY RATE:   $19.00 / Per Hour

THE DAY-TO-DAY:

- Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics

- Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner

- Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits

- Partner with Housekeeping and other departments to meet guest expectations and special requests

- Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

THE IDEAL CANDIDATE:

- Must be 18 years of age or older

- High School Diploma or GED

- One (1) year of prior relevant Guest Facing Customer Service experience preferred

- Six (6) months of prior relevant cash handling experience preferred

- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

- Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

- Free meals in our Aria employee dining room

- Free parking on and off-shift at all MGM Resorts properties

- Health & Income Protection benefits (for eligible employees)

- Professional and personal development opportunities through employee programs and network groups

- Wellness incentive programs to help you stay healthy physically and mentally

- Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612

Are you ready to JOIN THE SHOW ? Apply today!