Healthcare Call Center Representative - PC
- LocationLexington, KY
- Work typeOn-site
- EmploymentFull-time
- Posted4 November 2026
- SourceBHS's careers page (Workday)
Live checkFirst seen 5 days ago; still listed on BHS's careers page yesterday.
Moves fastWhen BHS takes a role down early, it is usually about 2 days after posting. Apply soon.
At a glance
- EducationHigh school diploma or equivalent
- Skills and toolsEHR
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Summary
Job Description:
Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.
- 1st shift hours
- Paid training
- Position will be transitioning to Work-from-Home after set criteria has been met
Position Responsibilities
- Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
- Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
- Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
- Indexes medical records according to defined processes.
- Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
- Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
- Demonstrates strong telephone communication and etiquette skills.
- Maintain composure during moments of stress and maintain a helpful disposition at all times.
- Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Minimum Education, Training, and Experience Required
- High School Diploma or equivalent.
- Strong computer skills.
- Strong research and problem-solving abilities.
- Must be able to successfully pass a thorough background check and drug screen.
- Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
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