Hostess / Host

Basic Function: Responsible for greeting Members and their guests in a warm and friendly manner, show them to their table, and present menus.

Essential duties and responsibilities: The following job duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

Primary Responsibilities:

- Greet Members as they enter the Club, by last name if possible.

- Show patrons to their table; ensure they are seated comfortably.

- Deliver menus to patrons and answer any initial questions.

- Monitor dining room activity to determine seating and dining flow.

- Answer the telephone and take reservations in a friendly and efficient manner.

- Expected to have a general knowledge of current menu offerings.

- Communicate menu items that are running low or no longer available to Servers.

- Perform basic cleaning tasks as assigned by Food and Beverage Manager or Captain.

- Perform opening and closing duties as assigned.

- Ensure entryway, menus, and hostess station is clean, free of debris and inviting.

- Other duties as assigned.

Other Duties and Responsibilities:

- Maintain The Moorings Yacht & Country Club commitment to member satisfaction while performing job duties.

- Learn Members name in an effort to recognize individuals as they enter the Club.

- Exhibit and practice professional and courteous behavior while interacting with Members, their guests or other employees.

- Comply with all rules, regulations and policies as stated in the Employee Handbook and/or established by the Board of Governors.

- Adhere to the Club’s Code of Ethics and Conduct.

- Must be cognizant of the rules and regulations of the facility for the safety and welfare of the staff and members.

- Must be able to work well under pressure and meet all deadlines.

- Adhere to all stated policies and procedures.

- Adhere to grooming and appearance standards consistently.

- Attend pre-meal meetings as requested by dining room supervisor.

Requirements
Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required:

Education: High school diploma or equivalent preferred.

Skills:

- Excellent oral communication skills.

- Positive interpersonal, customer service skills.

- Strong communication and cooperative skills.

- Strong organizational skills.

- Ability to interact with a large and varied group of people including members and potential members in a professional and courteous manner.
Knowledge and Certificates: Customer service knowledge required.

Experience: Host/Hostess or Reception experience preferred but not required.

Physical Demands of Work Environment: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.
Requires indoor and outdoor work.

- Schedule and times are usually set but may vary occasionally. Work week is Monday through Sunday.

- While performing duties of the job, employee is required to stand and walk for most of their shift. Regularly required to use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Employee may be required to kneel or crouch, bend and reach overhead.

- Must be able to pull and lift up to fifteen (15) pounds regularly and occasionally up to twenty five (25) pounds.

- The noise level in the work environment is usually low to moderate.

Machines/Equipment/Tools used:

- NorthStar Club Point of Sale software, Windows format or other Club software as applicable.

- Uniform required (Club provided).

Classification: Hourly, non-exempt.

Supervision: No supervisory duties are included in this position.