Hotel Manager on Duty

Manager on Duty — Hotel
St. Charles Avenue | Downtown New Orleans
Lead the team. Elevate the stay.

Perks of working with us:
· Health, Dental, & Vision Insurance
· Basic Life Insurance
· Supplemental Insurance (Accidental and Critical Illness)
· Competitive Pay
· Retirement Plan
· Paid Vacation
· Employee celebrations & recognition!

The Manager on Duty oversees the hotel operations, including guest relations, front desk, and housekeeping in the absence of the General Manager.

What You’ll Do

- Works closely with the General Manager in overall operations of the hotel in their absence.
- Functions as an administrative link between departments.
- Ensures all policies in place are being followed in the absence of the General Manager.
- Interacts with all guests at the hotel, resolves any conflicts, and addresses staff accordingly if needed.
- Conducts site inspections.
- Maximizes revenue by selling all facets of the hotel.
- Directs all activities of housekeeping and laundry departments in furnishing daily service to guest rooms and public areas.
- Schedules duties, such as heavy cleaning, mattress rotations, etc.
- Prepares work schedules for staff based on projected occupancy.
- Inspects premises, guest rooms, linen rooms, and public areas to ensure employees maintain superior standards.
- Orders supplies essential to the operations of the hotel.
- Trains employees in service.
- Responds to all guest needs.
- Creates work schedules for all housekeeping and front desk agents.
- Performs other duties as assigned.
- Responsible for maintaining all current brand standards regarding cleanliness and conditions.
- Ensuring compliance with all health and safety regulations.
- Responsible for responding to reviews, requests, and questions on all platforms.
- Provide Manager on Duty coverage.
- Provide assistance in other departments when needed.

What You Bring

- Bachelor’s degree in Hotel/ Restaurant Management or Business or equivalent combination of education and experience.
- Minimum of three years of hotel management or supervisory experience.
- Strong leadership and a professional image.
- Strong interpersonal, written, and verbal communication skills.
- Excellent decision-making ability and analytical skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to communicate effectively with guests and coworkers.
- Excellent interpersonal and empathy skills.
- Prior customer service experience preferred.

Bring your hospitality experience and leadership to St. Charles Avenue. Apply today!