Hotel Operations Coordinator

Hotel Operations Coordinator

Objetivo.
Representar a la marca a través del diseño y ejecución de experiencias diferenciadas para visitantes, clientes y grupos estratégicos, garantizando una atención excepcional, promoviendo la cultura tequilera y contribuyendo al posicionamiento y prestigio de la marca.

Responsabilidad.
1-Recibir, atender y acompañar a visitantes, clientes y grupos especiales durante su estancia, garantizando una experiencia excepcional alineada con los estándares de la marca.
2-Impartir presentaciones y catas guiadas sobre la historia de la marca, procesos de elaboración del tequila, portafolio de productos y cultura tequilera.
3-Gestionar y coordinar el plan de ocupación y alojamiento de La Casona, asegurando una adecuada asignación de espacios.
4-Participar en reuniones de seguimiento con líderes de mercado para alinear estrategias, atender requerimientos especiales y fortalecer relaciones con clientes.
5-Diseñar y coordinar experiencias exclusivas, eventos especiales y actividades personalizadas para clientes VIP, socios comerciales y visitantes estratégicos.
6-Desarrollar y administrar el calendario anual de reservaciones, visitas, eventos y experiencias, optimizando la disponibilidad y capacidad de atención.
7-Coordinar, supervisar y asegurar la correcta operación del área de recepción, garantizando estándares de servicio, hospitalidad y atención al visitante.
8-Supervisar y coordinar las actividades de camaristas, auxiliares de áreas públicas y personal de hospitalidad, asegurando la calidad, limpieza y presentación de las instalaciones.
9-Acompañar y atender a visitantes en experiencias externas a la destilería, actuando como representante de la marca y garantizando una experiencia integral y memorable.
10-Asegurar el cumplimiento de los estándares de imagen y posicionamiento de marca durante todas las experiencias.

Perfil.

- Licenciatura Terminada.

- Ingles Avanzado Conversacional.

- Experiencia minima de 2 años en Operación Hotelera.

- Experiencia minima de 2 años en logistica y organización de grupos.

- Experiencia minima de 2 años en Servicio al Cliente.

- Conocimientos Avanzados en Protocolo y Etiqueta.

- Conocimiento Avanzado de Excel.

- Conocimientos Avanzados en Lógistica de Eventos.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

- Results Agility : You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

- Mental Agility : You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

- Competitive Pay Package

- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

- Retirement/Pension Plan

Health & Wellbeing

- Medical, Critical Illness, and Life Insurance

- Employee Assistance Programs

- Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

AI Disclaimer

We recognise that AI tools can be valuable to support you throughout the recruitment process. At Bacardi, we want to get to know you and understand your own experience, capabilities and perspectives during the interview. We therefore ask that you do not use AI assistance during live or pre-recorded interviews. If you use assistive technology or would like us to make any adjustments to the interview process, please let us know. This won't affect your application.