Housekeeping Supervisor

DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager
STATUS: Non-exempt
JOB SUMMARY
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
QUALIFICATION STANDARDS
Education & Experience:

- At least 2 to 3 years of progressive experience in a hotel or a related field required.

- High School diploma or equivalent required.

- College course work in related field helpful.

- Previous supervisory responsibility preferred.
Physical requirements:

- Long hours sometimes required.

- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

- Ability to stand during entire shift.
Mental requirements:

- Must be able to convey information and ideas clearly.

- Must be able to evaluate and select among alternative courses of action quickly and accurately.

- Must work well in stressful, high pressure situations.

- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

- Must maintain composure and objectivity under pressure.

- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

- Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements
DUTIES & FUNCTIONS
Essential:

- Approach all encounters with guests and employees in a friendly, service oriented manner.

- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.

- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.

- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.

- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.

- Maintain key control system.

- Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.

- Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.

- Handle items for "Lost and Found" according to the standards.

- Be familiar with all Avion Hospitality policies and House Rules.

- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Marginal:

- Ensure the overall appearance, cleanliness and orderliness of staff.

- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.

- Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.

- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.

- Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.

- Oversee proper and constructive training of Room Attendants.

- Motivate, coach, and counsel staff as necessary.

- Collect all keys and assignment sheets daily at the end of the shift.

- Attend meetings as required by Management.

- Ensure completion of regular maintenance and cleaning projects on a biannual basis.

- Monitor all V.I.P.'s, special guests and requests.

- Perform any other duties as requested by Management.