HR Service Management Senior Analyst

The role:

As our Service Management Senior Analyst, you will support the operations for Convatec Business Services, specifically monitoring, measuring, analyzing, and continuously improving the HR processes and procedures for every aspect of our shared service center. This role will partner with CBS People experience leaders, monitor and alert our performance across the business.

Key Responsibilities:

- Monitor global support metrics and dashboards to track performance, adherence to SLAs and identify areas of improvement for the HR Service Delivery areas.

- Work closely with the CBS Performance Improvement Lead to complement and synergize ongoing Performance Improvement reporting activities

- Support business services performance improvement throught people, process or technology. Analyze process performance, benefits tracking and sustainability plans.

- Lead significant Business initiatives and escalate complex risks across own CBS scope.

- Strengthen knowledge and documentation maturity through improved process mapping and standards.

- Identify root causes and develop improvement action plans with business colleagues, track progress, measure outcomes, and ensure sustainability.

- Uses data from all Service Management activities and partners with Continuous Process Improvement to identify performance strengths, weaknesses, correlations, and trends that reveal opportunities for improvement in terms of technology, procedures and policies.

- Through data driven decision-making, identifies opportunities to continually enhance service delivery and align processes to current and future business needs.  Supports the partnership with Change/Communications to drive improvements adoption.

- Engage with senior stakeholders and Workstream leads to prioritize strategic objectives into executable initiatives, monitor and analyze surveys and identify areas of improvement.

- Partner and engage closely with the People Solutions Experience partners to gather requirements and roadmap future solution design for advanced improvements and digital enablement in ServiceNow.

- Export ad-hoc reporting and maintain reports exported from different sources, such as ServiceNow, WalkMe and Workday, to the different CBS organizations, providing meaningful and valuable data insights as required.

- Serve as an escalation point for our CBS Reporting Associate Analyst , ensuring data artifacts are accurate and advising on technical accuracy.

- Coach and mentor colleagues, lead workshops and facilitate senior ‑ level discussions related to improvements, performance, trends, proposals etc.

- Identify and scale best practices within CBS and project scope.

- Support PMO governance, portfolio prioritization and accelerate adoption within Convatec.

- Collaborate closely with the PMO Team to support and complement ongoing activities and actively demonstrate the perform as one team principle

Skills & Experience:

- Global support experience

- Expert in simplifying complex problems and engaging stakeholders.

- Demonstrated leadership, coaching and stakeholder management skills.

- Strong analytical capability, experience in Power BI and data modeling insights is a plus.

- Effective change management awareness and communication competence.

- Strong story telling and presentation skills

- Ability to manage multiple high ‑ impact initiatives concurrently.

- Experience leveraging AI ‑ supported tools (e.g. Copilot) is an advantage.

Qualifications/Education:

- Degree and Professional Human Resources or HR Support Services experience

- 3+ years experience in HR Service Delivery Service Management

- Proven experience leading process improvement initiatives in Finance, HR or IT.

- Proficiency in metrics including SLAs and Statistical knowledge

- Formal Lean / Six Sigma certification is a plus

- Knowledge of MS Office Tools, HRIS Systems, Service Now or other relevant enterprise system.

- Bound by ethical and professional HR Standards

- Professional HR Certification preferred.

What You Will Gain

- Senior‑level exposure to strategic CBS, HR and enterprise transformation programs.

- Opportunity to contribute to CBS operational excellence and strategy.

- Advanced development in analytics and AI‑enabled CI.

- Development opportunities towards broader CI, Service management and HR roles

Principal Contacts

- Convatec’s Business Services Functions including Finance, HR and IT

Travel Requirements
Position may involve travel up to 20% of the time and can be within Europe and International.  Most trips will include overnight travel.

Language Skills Required

- Speaking:                         Yes                      English*

- Writing/Reading:           Yes                      English*
*additional languages are a plus.

Working Conditions
Hybrid Working, 1 mandatory day in the office, with additional days as required.

Special Factors
Role may need to adjust up to 2 hours to follow the timezone of the country or country Holidays

Ready to join us?
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.